How to File a Complaint

File a complaint about a company’s products or services

If you have an issue with a product or service, learn the steps to file a complaint with the company. Or, get further help from a third party if you cannot resolve your complaint.

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If the seller does not resolve the issue, a government office, a consumer organization, or the legal system may be able to help.

File a complaint with government or consumer programs

• File a complaint with your local consumer protection office.
• Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies.
• If you think you may have experienced a scam, report it to the FTC. They may not resolve your problem, but they use complaints to help them investigate fraud.
• Contact econsumer.gov if you are complaining about items you bought online from a seller outside the U.S.

Seek legal help for your complaint about a company

If contacting the company, a government agency, or a consumer organization does not work:

• You may be able to resolve your problem through the legal system. Find free or low-cost legal help.
• Consider an alternative dispute resolution process, such as arbitration, conciliation, or mediation.